Politique de confidentialité

This Privacy Policy applies to the software application Ma Mémoire Médicale ("Application") for mobile devices that was created by MV SANTE Management SA. It describes how information about you is collected and may be disclosed and used. Please review it carefully.

What information does the Application obtain and how is it used?

The Application obtains only the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you will not be able to use the features offered by the Application unless you register with us. When you register with us and use the Application, you generally provide (a) your name, email and home address, age, user name, password and other registration information; (b) health information about you, such as diagnoses, treatments, follow-ups, vaccine, and other information that may be useful to support medical assistance and care; (c) information you provide us when you contact us for help. The information you provide us is used only for the purposes of providing you with our services and in accordance with this Privacy Policy, the applicable general terms and conditions and applicable laws. We may also use your email address to contact you from time to time to provide you with certain information, required notices or marketing promotions.You can ask us at any time to stop contacting you by email (in particular for marketing promotions).

In addition, the Application may collect certain information automatically, including, but not limited to, the IP address of your mobile device, but for security purposes only (e.g. to be in a position to identify the source of a virus attack), to the exclusion of marketing or similar purposes. We use cookies to improve our services from a technical viewpoint, but not to collect information for marketing or similar purposes.

Does the Application collect precise real time location information of the device?

This Application does not collect information about the location of your mobile device. 

Do third parties see and/or have access to information obtained by the Application?

Only you and the persons (e.g. doctors or parents) to whom you grant an access have access to your health information (as available on the Application). Please note that, if you use accessories provided by us (such as Ma Mémoire Médicale's stickers), third parties may use a QR code reader to have access to part or all of your information (including your health information). Internally, your health information is processed, for the purposes of providing you with our services, only by our employees who are under the rule of medical confidentiality under Swiss law. Other information are processed internally or by our trusted services providers who work on our behalf, which do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Privacy Policy. Otherwise, only aggregated, anonymized data may be periodically transmitted to external services to help us improving the Application and our services. We will share your information with third parties only in the ways that are described in this Privacy Policy and, in addition:

  • as required by law, such as to comply with an official order or similar legal process; or
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

What are your rights?

You retain full access and full control of the information you provide us. In particular, you can (i) change and update your information at any time, (ii) change your user name and password at any time (e.g. to improve security or to withdraw an access granted to a third party) and/or (iii) delete at any time and easily all or part of your information, including your health information, by using the appropriate feature in the Application. 

Data Retention Policy, Managing Your Information

We will retain your information for as long as you subscribe to our services, provided that you don't delete your information. We will delete your information, in particular your health information, if you decide to terminate your subscription to our services. 


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on our Web site. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. 

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing" means dealing with information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. 

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..