Aide / FAQ

Generalities

Who are we?

MV SANTE is the day-case surgery leader in West part of Switzerland. As we experienced every day the difficulty of obtaining accurate medical data from our patients, we had the idea to create Ma Mémoire Médicale: A tool enabling patients to manage and consolidate their medical information.

What is the online help?

Our online support is managed by MV SANTE medical field staff. They will help you to formulate precisely medical terms and drugs. Response by mail within 48 hours. Service only valid in Switzerland.

How is my data stored?

Your data is stored on a secured dedicated server in Switzerland.

What does MV SANTE with my data?

We just store them. Under no circumstances will we pass them on, or sell them. These data belong to you.

How do I unsubscribe?

You can unsubscribe at any time by visiting the Web site. Please note that the interruption of a current subscription does not entitle a refund. Towards the end of your subscription, you will be kindly reminded to renew it if you wish.

What happens to my data if I cancel my subscription or after a free trial?

In the event that your free trial or paid subscription has expired, the data of your account is destroyed after 60 days.

Your emergency data will then no longer be available online, but when needed, the QR codes (sold separately) will still display the basic information (name, phone, contacts).

Can a minor have his own account?

The account of a minor must be linked to an account of an adult with a family subscription type.

I didn't find the answer to my question, how can I contact support?

Please use our contact form. We will do our best to answer rapidly.


iPhone app

How to get the app?

The iPhone app is available on the Apple App Store. The app requires an iPhone or an iPod Touch and at least iOS 8.

How to enable data exchange with the Apple Health app?

It is possible to enable the data synchronization with Apple Health app from settings Ma Mémoire Médicale and validate which data elements you agree to share between applications.

What information is synchronized with the Apple Health app?

New measures like size, weight, blood sugar, pressure and pulse are transferred to and from Health app, provided that you have accepted each of these options upon activation. You can change these settings directly within the Health app.

How to add an event in Ma Mémoire Médicale to my calendar?

In the relevant health topic, choose the option Add to my calendar. You can choose which calendar to use Ma Mémoire Médicale settings.
Please note that If you subsequently change the date of the event, you will have to update the calendar manually.

What is the Needing a doctor option in settings?

This is a service of MV SANTE allowing you to arrange an appointment with a doctor (by phone or email) via the platform doctorswiss.ch (owned by MV SANTE).